01What it covers
This policy covers every purchase you make from “ΜΑΡΗΣ ΚΩΝΣΤΑΝΤΙΝΟΣ ΟΔΥΣΣΕΑΣ” (Konstantinos Odysseas Maris), a sole proprietorship trading as “Kronn” (VAT no. EL176307607, G.E.MI. no. 196859503000) in Kronn ERP (the Marketplace and the plans page):
- the Starter, Grow and Scale plans, an added year and plan upgrades,
- extra bank connections,
- AI reading of invoices and obligations, and packs of extra readings,
- the Premium and Max support plans and their upgrades,
- the Magento 2 and Stripe integrations,
- e-invoicing provider credit packs,
- and any other product or service added to the Marketplace.
02No refunds
We do not refund any product or service, in full or in part. This includes unused time, unused readings or credits, add-ons you ended up not needing and activations you asked for by mistake.
Before every payment you see what you are buying, its price with and without VAT and how long it lasts. By paying you accept that the purchase is final.
Kronn ERP is offered only to businesses and professionals. The right of withdrawal that the law gives consumers for distance purchases does not apply.
03Upgrades, renewals and changes
- Upgrade (a bigger plan, or Premium to Max support): you pay only the difference in the yearly price for the days left; the end date does not change.
- A smaller plan or support tier: not possible while the bigger one runs; you can choose it when it ends. Moving down gives no refund or credit.
- Adding a year and renewals: the new year starts when the current one ends, so you lose no days.
- No automatic renewal: we keep no card and never charge you unless you ask. We remind you before anything ends.
04Provider credits
E-invoicing provider credits are loaded into your provider account after payment. They are not refunded, cannot be exchanged for money and cannot be moved to another business.
05Disputing a charge
If you disagree with a charge (for example, you were charged twice or what you paid for was not activated), contact us at hello@kronn.gr or +30 693 487 1363 with your business name, VAT number and the date of the payment. We will look into your request and reply.
Please contact us first, before disputing the charge with your bank.
06Contact
“ΜΑΡΗΣ ΚΩΝΣΤΑΝΤΙΝΟΣ ΟΔΥΣΣΕΑΣ” (Konstantinos Odysseas Maris), a sole proprietorship trading as “Kronn” (VAT no. EL176307607, G.E.MI. no. 196859503000). Email hello@kronn.gr, phone +30 693 487 1363.